In the fall of 2010, the First International Workshop on Observing the Mobile User Experience was held in in Rekyjavik, Iceland. This all day workshop was a part of the annual conference of Nordic Researchers working in HCI (NordiCHI 2010), and brought together researchers primarily from the European …
Spring 2011
Outside the Laboratory: Mobile Methods and the User Experience — Introduction[1]
Spring 2011
User Centred Design Research Methods for Mobile Industry Practitioners
By Chandra Harrison, Sam Medrington, and Whan Stransom
Introduction
The UCD process should be an iterative cycle of research, design, evaluation and monitoring after release (“International Standards Organisation,” 2009). This process is applied to many different types of products within the mobile space including mobile phones, …
Spring 2011
On the Dérive for Mobile Experience
By Konrad Tollmar, Linus Harling, and Robert Ramberg
Introduction
This paper describes our deployment of a new method for observing and understanding the mobile user experience. This new method is built upon the concept of the Dérive, a theory and method appropriated from the French …
Spring 2011
Into the Grey Zone: Seniors, Cell Phones and Milieus That Matter
By Kim Sawchuk and Barbara Crow
Introduction
Within the burgeoning literature on the everyday and innovative uses of cell phones and mobile technologies, there is a concentration of detailed statistical or ethnographic data on those who are young or middle-aged (Ito, 2005; Caronia and Caron, 2004; Thulin & …
Spring 2011
Interactions With and Through Mobile Phones: What About the Elderly Population?
By Dr. Mireia Fernández-Ardèvol
Introduction
Age plays a role in the adoption and uses of mobile telephony. This evidence has been discussed since the first stages of popularization of this technology (see for instance, Ling, 2002; Castells, Fernández-Ardèvol, Qiu, & Sey, 2006). Furthermore, as we have argued elsewhere, there is a …
Spring 2011
Understanding Touch Screen Mobile Phone Users by Taxonomy of Experience (ToE)
By Wen-Chia Wang, Mark Young, Steve Love, and Ian Coxon
Introduction
User experience is one of the most important elements of mobile phone design and in recent decades has received increased attention in the HCI community. The user experience should include considerations of the …
Spring 2011
Mobile User Experience Beyond the Laboratory: Towards a Methodology for QoE-QoS Evaluation in Natural User Environments (A Position Paper)
By Katarzyna Wac and Anind K. Dey
Introduction
The growing availability of diverse interactive mobile applications, envisaged to assist us in different domains of our daily life, make their perceived quality of experience (QoE) increasingly critical to their acceptance. Comments such as, “If it’s slow, I won’t …
Spring 2011
Observing the Context of Use of a Media Player on Mobile Phones using Embedded and Virtual Sensors
By Jakob Eg Larsen, Michael Kai Petersen, Nima Zandi, and Rasmus Handler
Introduction
Mobile phones have become ubiquitous and an integrated part of our everyday life. In the last couple of years smart phones have received increased attention as application stores (e.g. …
Spring 2011
Unsupervised User Observation in the App Store: Experiences with the Sensor-based Evaluation of a Mobile Pedestrian Navigation Application
By Benjamin Poppinga, Martin Pielot, Niels Henze, and Susanne Boll
Introduction
To observe the mobile user experience various observation techniques exist. For field studies ethnographic observation techniques, like shadowing, are often used. In shadowing, an experimenter follows a participant and takes notes on the …
Spring 2011
Experiences from the Use of an Eye-Tracking System in the Wild
By Liisa Kuparinen and Katja Irvankoski
Introduction
According to Renshaw and Webb [10], the benefits of eye-tracking include the independence of data from user memory, the indication of problem solving strategies and a large amount of quantitative data. Examples of situations where the use of an eye-tracking system …
